Terms of service

Important Class Policies and Package Terms and Conditions

⚠️ Please be sure to read all terms carefully before purchasing a package.

All terms will be updated from time to time. In case of any dispute, the latest version published on this page shall prevail. Please take note. (Last updated: Dec 16, 2025)

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📅 Class Booking and Cancellation Policy

Cancellation Policy (Late Cancel):

• Any cancellation made within 12 hours of the class start time will be considered a Late Cancel and the corresponding Credits/class count will be deducted.

• To change to another class on the same day, please process the change via WhatsApp before the original class begins.

• Late cancellations cannot be waived unless you provide a doctor's note with the lesson day; All other reasons will not be accepted.

Late Arrival:

• Students who are more than 10 minutes late will not be permitted to enter the classroom, to avoid disrupting other students and the class schedule.

• Students are advised to arrive at the studio at least 10 minutes early to prepare.

Liability Waiver:

• Students must sign the Liability Waiver on the Yoga Senses & Pilates App.

• The studio reserves the right to cancel any booking without prior notice if the waiver has not been signed.

Class Changes:

• The class timetable, types, and instructor arrangements are subject to adjustment from time to time based on operational needs.

• Please regularly check email/SMS notifications and refer to the class schedule on the Yoga Senses & Pilates App for the most accurate information.

 

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🎫 Package Usage Terms

1. Payment, Refund, and Transfer

• All payments (including trial classes and packages) are non-refundable and non-transferable.

• Strictly Prohibited: Transfer, Loan, or Sharing of Accounts: If a student is found to have transferred, loaned, or shared their account without authorisation, the studio reserves the right to immediately cancel all remaining Credits/classes without refund or further notice.

• Package Effective Date: The effective date for both trial classes and packages is calculated starting from the day of the first booked class.

2. Waitlist Policy

• Each class has 5 Waitlist Spots.

• Successful waitlist placements will be notified via email or SMS no later than 3 hours before the class starts. Students must pay attention to these notifications.

• Cancelling Waitlist: If you decide not to attend the class, please cancel your waitlist spot through the App at least 12 hours before the class starts.

• Regardless of the waitlist outcome, if you cancel a successful booking less than 12 hours after receiving the waitlist confirmation notification, it will be treated as a Late Cancel.

3. Extension and Special Circumstances

General Extension Application (Applicable only to unexpired packages):

• To apply for an extension, please notify the studio in writing before your package expiration date.

• If a student purchases a new package while holding an existing, unexpired package with remaining Credits/class counts, a maximum of 10 Credits / 2 classes (Pilates packages) can be transferred to the new package.

• Students who do not hold another package but wish to extend the expiration date must notify the studio via WhatsApp and complete payment before the original package expiration date:

• HK$500 —— 1-month extension (once)

• HK$800 —— 2-month extension (once)

• No refunds will be given for any remaining Credits/classes.

Extension or Transfer due to Special Circumstances (Pregnancy/Injury):

• If the reason for the extension is a physical special circumstance (e.g., pregnancy or injury), the student must submit relevant written proof (e.g., doctor's note or pregnancy certificate) to apply.

• The studio may, at its discretion, approve a transfer or extension, but no refunds will be offered. Applications without the required proof will not be accepted.

 

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✈️ 2026 Package Extension Benefit

• In 2026, students who present a "valid" personal air ticket in their name may apply via WhatsApp to extend their activated Yoga / Pilates package by the number of days specified on the air ticket.

Application Limits:

• A maximum extension of 2 weeks (14 days) per application.

• A maximum of 2 applications per person per year.

Definition and Requirements of a "Valid" Personal Air Ticket:

• A "valid" personal air ticket refers to an individual flight ticket that has not yet departed.

• The application must be submitted before the departure date. Already departed tickets or other forms of transport documentation (e.g., High-speed rail, ferry tickets, through-train tickets are not applicable) will not be accepted.

• The name on the air ticket must match the student's name.

• The extension duration will be calculated based on the actual number of travel days on the air ticket (e.g., a 4-day trip can be extended by 4 days; a 16-day trip can be extended by a maximum of 14 days).

• Only one active package can be extended per application.

Application Method and Deadline:

• The application must be processed via WhatsApp 98810801 before the departure date.

• The departure date on the air ticket must be on or before December 31, 2026.

• This offer ends on December 31, 2026, and applications must be submitted by this date.